Returns & Exchanges

At Planet of the Vapes®, we want you to be fully satisfied with your purchase, which is why we offer a 14-day return policy on unused items and a specialized satisfaction guarantee on select vaporizers. If your device isn't the right fit, our dedicated support team is here to help you find the perfect alternative or process a refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to begin the process and select the items you wish to return.

• 2.
  Receive Authorization

  Our support team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 3.
  Pack and Ship

  Securely package your items in their original packaging, include all accessories and manuals, and drop the package off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once your return is received at our warehouse, our technicians will inspect the items and issue a refund to your original payment method or provide store credit within 5-7 business days.